Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@vintagefrenchtreasures.com. Please note that returns will need to be sent to the following address: 1 rue de la Pompe, 79170, Lusseray, France.

Once you have contacted us, we will provide instructions on how and where to return your item. For change-of-mind returns, the customer is responsible for the cost of return postage. We strongly recommend using a tracked and insured postal service. If an item arrives damaged or significantly not as described, please contact us and we will arrange an appropriate resolution. Items returned without first contacting us may not be accepted.

You can always contact us for any return question at hello@vintagefrenchtreasures.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If your order is delivered within the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Please notify us by email within those 14 days. You must then return the item within 14 days of notifying us. You are responsible for the direct cost of return postage and we strongly recommend using a tracked and insured service. You may inspect the item as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect it.

 

Refunds
Once we have received and inspected your return, we will notify you. For an eligible return, the purchase price and the cost of standard outward delivery, if paid, will be refunded to your original payment method. Any additional cost for an upgraded or express delivery service is not refundable. Refunds will be made within 14 days of being notified of your decision to return, although we may wait until we receive the item or evidence that it has been sent back. Please remember that your bank or card provider may take additional time to process the refund.